Welcome to the cozyroost.shop FAQ page. To help ensure a smoother shopping experience for you, we have compiled a list of questions frequently asked by our customers, along with their answers.
Due to continuously rising operating costs in recent years, our company is currently conducting a phased clearance sale to mitigate losses. Selected items are being offered at discounted prices on a limited basis; stock is limited and available only while supplies last. We appreciate your support and understanding.
- What products do you primarily sell?
We primarily sell small furniture pieces, entryway benches, and multi-functional home goods. Our product styles range from Modern Minimalist, Light Luxury, and Nordic designs to practical storage solutions, suitable for various home settings such as entryways, bedrooms, and living rooms. - Why are there so many discounted items on the website right now?
Due to sustained operating losses and increasing inventory pressure, we are currently conducting a phased clearance sale. Some items are being sold below cost, resulting in significant discounts and promotional offers. - How long does it take to process an order?
All orders are typically processed on the same day they are placed.
Once your order has been successfully submitted, our system will send an order confirmation via email; please be sure to check your inbox. - How long does it take for items to arrive?
Items generally arrive approximately 2 days after shipment.
Please note that actual delivery times may experience slight delays due to factors such as logistics, weather conditions, or public holidays. We appreciate your understanding. - Do you accept returns?
Yes, we do.
Customers may request a return within 30 days of receiving their items. Returned items must be in good condition, and we ask that you retain the original packaging and accessories whenever possible. - How long does it take to receive a refund?
Once your refund request has been approved, the funds typically arrive within 3 days.
The exact timing may vary slightly depending on the processing speeds of your specific bank or payment platform. - What should I do if I receive a damaged item?
If you receive an item that is damaged during transit, missing parts, or has quality issues, please contact our customer service team immediately. Please provide relevant photos and your order details, and we will assist you in resolving the issue as quickly as possible. - Can I modify my order details?
If your order has not yet been shipped, you may contact our customer service team as soon as possible to request changes to your shipping address or other order details.
Once an order has entered the shipping process, it may no longer be possible to modify certain details. - What payment methods do you accept?
We accept the major, secure payment methods displayed on our website. The specific payment options available to you will be shown on the checkout page. All orders require a one-time payment; there are no automatic renewals or subscription fees. - How do I contact Customer Service?
You can contact us via the following methods:
Company Name: Marcos Barchino parra
Email: Marcos.Barchino@cozyroost.shop
Phone: 617214590
Address: Calle navalcarnero 14, Mentrida, TO, 45930
Thank you for your support of cozyroost.shop. We will continue to strive to provide you with even higher-quality products and services.
