Thank you for choosing cozyroost.shop for your purchase of small furniture and shoe-changing stools. We strive to ensure that every customer enjoys a satisfying shopping experience. Should you encounter any issues after receiving your items, you may request assistance in accordance with the following Refund and Return Policy.

I. Return Policy
Customers may submit a return request within 30 days of receiving their merchandise.
To ensure a smooth return process, returned items must meet the following conditions:
The item must not be damaged by human error.
The item must remain in its original condition, suitable for resale.
All accessories and components must be included.
Please retain the original packaging whenever possible.
You must provide the order number or proof of purchase.
If the item suffers from quality defects, shipping damage, or if you received the wrong item, please contact our Customer Service team immediately; we will assist you in resolving these issues.

II. Situations Where Returns Are Not Supported
Returns may not be processed under the following circumstances:
The 30-day return window has expired.
The item has been damaged due to human error or misuse.
The item shows obvious signs of use.
Important accessories or components are missing.
The item was customized or specially processed for personal reasons.

III. Refund Details
Once we have received and verified that the returned item meets the refund criteria, we will process your refund request as quickly as possible.
Refund Processing Time: Typically credited to your account within 3 days after approval.
Refund Method: Returned via the original payment method used for the purchase.
The actual time it takes for the funds to appear in your account may vary slightly depending on the processing speeds of your bank or payment provider.
Please note: If an order involves suspicious transactions, fraudulent refund attempts, or other high-risk behaviors, we reserve the right to suspend the refund review process.

IV. Special Note Regarding Inventory Clearance
Due to continuously rising operating costs in recent years, the company has been operating at a loss for an extended period. We are currently conducting a phased inventory clearance sale, selling items below cost price to liquidate stock. Quantities for these items are limited.
During the clearance period, we will continue to provide reasonable after-sales support and refund services to our customers in accordance with this policy. However, please understand that certain specially discounted clearance items are available in limited quantities and will be sold on a “first come, first served” basis until stock runs out.

V. Return Process
Contact Customer Service to submit a return request.
Provide your order number and a description of the issue.
Customer Service will review your request and provide return instructions.
Ship the item back to us.
We will arrange for the refund after our warehouse inspects and accepts the returned item.
Please do not return items directly without prior confirmation, as this may delay the refund processing.

VI. Contact Us
Company Name: Marcos Barchino parra
Customer Service Email: Marcos.Barchino@cozyroost.shop
Contact Number: 617214590
Company Address: Calle navalcarnero 14, Mentrida, TO, 45930

Thank you for your support and understanding of cozyroost.shop. We will continue to strive to provide you with a more secure and convenient shopping experience.